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Upgrade your Call Center Systems onlineAvaya hopes the offering will attract new clients and prompt customers of its call center software to upgrade their systems, especially those looking to move away from traditional Windows desktop PCs loaded with local software or to replace thin, virtualized clients, and thus simplify their infrastructure. Meanwhile, Google expects the partnership to help spur demand for Chromebook devices. Although Google doesn’t make Chromebooks, the company generates revenue licensing and IT administration software for the devices. The Avaya-Google bundle includes the Avaya Agent for Chrome software, and the Google Chrome management console. It can be ordered now and will ship in the coming weeks. It’s expected to start at $30 per concurrent user, per month, for a three-year subscription, or $900 for a perpetual license. Chromebook devices are sold separately. The partnership currently doesn’t include a specific deal with any hardware vendor, but any Google-authorized Chrome device—Chromebook laptops and Chromebox desktops alike—will work with the call center software. Hardware makers that market Chrome devices include HP, Lenovo, Asus, Acer and Toshiba. “There’s a great set of Chrome devices out there for the enterprise,” said Rajen Sheth, Director of Product Management, Chrome for Business and Education at Google.
Simplify the Contact center systemsOne customer with concrete plans to adopt the Avaya Agent for Chrome is MeadWestvaco, a logistics company with customers in 100 countries that, according to Avaya, wants to simplify and modernize its contact center systems. The partnership isn’t exclusive, so the companies can team up with each other’s competitors. However, Google and Avaya plan to continue collaborating. “This is the first of many [joint] announcements,” Manuele said. Original Article: http://www.pcworld.com/article/2858212/google-and-avaya-to-bring-chromebooks-and-webrtc-to-call-centers.html