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Contact Centre
Alcatel-Lucent’s call centre and contact centre solutions (OmniTouch) are Norway’s bestselling solutions of all time, regardless of segment. Alcatel-Lucent OmniTouch is by far the most flexible call centre platform on the market, scalable for between 10 and several thousand agents (users).
It covers all services, from simple queuing and distribution to advanced CTI integrated call centre and interactive voice response. Freestanding call centres are yesterday’s news. Call centre services can now be distributed from a central service platform, generating particular benefits for organisations operating in multiple geographical locations. When combined with IN node (8xx and 5-digit) from the telecoms operator this is an unbeatable solution for businesses and government agencies that take their customers seriously.
The Alcatel-Lucent call centre contains absolutely everything! Telephony, email and internet queries within a single system. It supports interactive voice response, call distribution, inband, outband, web-based softphones, eCommunication suites, integration with mobiles etc. OmniTouch is easy to install and use. And it comes at a very attractive price.
Alcatel-Lucent OmniTouch is based on the same HW platform as Alcatel-Lucent Enterprise. It uses Alcatel-Lucent’s established and recognised Reflex terminals with keyboard dialling. OmniPCX Enterprise has been named the best and most complete call centre platform in the world by the world’s leading analysis firms and industry magazines.
Alcatel-Lucent OmniTouch Contact Center Premium Edition is a solution especially developed for contact centres with between 30 and 150 agents. The solutions emphasises simplicity and efficiency and is designed for intuitive and immediate operation by contact centre agents and management. The solution is user-orientated with a graphic user environment that dramatically simplifies the process of personalising settings, thus increasing its value to individual users. The Premium Edition includes real time qualifying of calls, innovative interaction between agent, experts and customers. The solution is ideal for medium-sized contact centres and offers full multimedia functionality combined with options for Computer Telephony Integration (CTI).
Aastra Solidus eCare™
Solidus eCare™ from Aastra is an advanced multimedia contact centre that includes agent applications, management applications and self-service applications. Solidus eCare™ runs on the telephony platform Aastra MX-ONE™ and offers advanced IP-based contact centre functionality.
Solidus eCare™ can be supplied with a Mobile Extension, allowing contact centre agents access to full functionality regardless of their geographical location.
NetNordic is a total supplier of advanced solutions for corporate communications and broadband networks, with associated services in the fields of consultancy, design, installation and maintenance. NetNordic is an innovative supplier experiencing strong growth.
