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24/7 customer support and continual system updates offer reassurance to clients.
NetNordic Bredbånd offers its clients 24/7 technical support. We offer a wide range of support options and operating agreements according to clients’ needs. This means clients can be secure in the knowledge that operations remain stable and solutions stay operative – 24 hours a day.
The extent of our operations and maintenance support depends on the client’s organisation. Some of our clients use us to operate the entire network in the form of a complete operating agreement, while others choose to operate the network themselves with NetNordic providing 2nd and 3rd line support.
Service tailor-made for the client’s organisations and needs
One important aspect of the services we offer is ensuring that the system always uses up-to-date software and that all configurations are correct.
We assist with ongoing network design and the implementation of new services as well as new service providers where appropriate. Thorough training during the implementation phase and regular workshops help generate the necessary skills within the organisation while we gradually transfer responsibility for the system.
In the event of a network error, we run an advanced network analysis in order to identify the cause. We have the specialist expertise required to rectify errors in complex triple play networks.
We offer a comprehensive annual network audit of the entire solution, from business model to technical implementation.
NetNordic is a total supplier of advanced solutions for corporate communications and broadband networks, with associated services in the fields of consultancy, design, installation and maintenance. NetNordic is an innovative supplier experiencing strong growth.
