State-of-the-art Contact Center Platform
Customer: Björn Lundén Information AB
Solution: Contact Center Platform
Customer Value: Improved Customer Satisfaction, ability to meet customer request better and more efficiently.
IPnett reliable partner“We choosed IPnett as the partner based on three main factors; we needed someone with experience of the two platforms we use (Trio and IPoffice), we needed a partner that was well trusted by the manufacturer of the platform, and we needed a partner where we as a relatively small customer get the attention and focus we need for a successful implementation. We have chosen the Trio Enterprise product from Enghouse as platform since it gave us all possibilities to serve our customers in the best possible way at the same time as we can optimize how we use our internal resources.” – Patrik Hedqvist, Björn Lunden Information AB